If you find the pens or products you have purchased are not as you had expected, or have been damaged in transit, please inform us by phone +44 (0)7759-131594 or email firstname.lastname@example.org We will advise the course of action at that stage. If you wish to cancel the order, we will refund the purchase price as soon as the goods have been returned. If you wish to replace the item, we will arrange a replacement as soon as possible. Our guarantee is in addition to your statutory rights.
The Worcester Pen Company, The Old Studio, 39 Stretton Road Kidderminster, Worcestershire, DY11 6NG, United Kingdom.